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What is Diagnosis

Diagnosis is usually understood as a process of ‘finding problem’; however, finding problem is only one of the outcomes, a manifested byproduct, of the Diagnostic process. Diagnosis in its real sense is a discovery process which is deployed to discover the ‘current state’ or ‘as-is status’ or the ‘status quo’ of the entity being diagnosed, as well as, to unearth the realities or facts attached to the manifested symptoms of that status quo. It is a process of gathering unbiased in ... Continue reading & Edit »

Stepping Into Diagnosis In OD Cycle

Once the organization decides to engage an OD Practitioner (in internal or external consultant role), the Practitioner, in the Entry & Contracting phase itself, begins learning about the Organization, its Parts, its Systems, Processes, People and Environment. As the Practitioner engages more with the Client and the Sponsor for defining and setting the goals of the OD Project, he/she discovers several aspects through the personal meetings, informal, intuitive and observational information gat ... Continue reading & Edit »

Working Hypothesis As A Basis Of Diagnostic Plan & Strategy

A working hypothesis is an interim or tentative hypothesis which is taken as the basis for further research and theory building. The working hypotheses are the possible explanations of the causes of manifested symptoms and facts presented before the practitioner or researcher. These suggested explanations are to be tested and validated, through analysis of the data collected, and further deriving a final theory as an explanation of causes to the phenomenon initially noted by the practitioner. Th ... Continue reading & Edit »

Determining The Focus Of Diagnosis

Basis the working hypothesis and other determinants, the practitioner decides the target or focus of the Diagnosis. The working hypothesis, on the nature of the issue under study and the causes of the same, guide the practitioner in deciding about what aspects and dimensions of the organization should be targeted as source of diagnostic information sought. Furthermore, the practitioner may keep the desired change outcome at the fulcrum and select the focus of the diagnosis. The practitioners som ... Continue reading & Edit »

Participants in Diagnosis

The modern day OD practitioners support the value and significance of ‘collaborative’ and ‘participative’ modality of OD processes. While drawing the diagnostic plan, the practitioner identifies who would be the participants in the diagnostic process apart from themselves. Once the diagnostic focus or target or the source of diagnostic information is identified and selected, the practitioner will have better understanding about the respondents of the diagnosis. The client and the sponsor ... Continue reading & Edit »

Defining Relationship with participants in diagnostic process

The OD Practitioners ought to clearly define the relationships in the Diagnostic Process; not just the nature of relationships, but also the values, ethics and norms involved. The relationships must be clearly communicated to the stakeholders; including clarity regarding the communication matrix, flow of information, channel of authority, boundaries, roles and responsibilities etc. This would be the formal structure of the linkages between the participants of the diagnostic activities. Another c ... Continue reading & Edit »

Diagnosis Contract

A diagnostic contract is not the same as the contract to undertake the OD project. It is essentially a contract for carrying out the diagnostic activities. It is devised to formalize the diagnostic process before the data gathering activity is carried out by the practitioner. The purpose of having a contract for data-collection, analysis and feedback of data is to provide clarity and commitment between the organization members and the practitioners, at the same time, to set the context of diagno ... Continue reading & Edit »

Diagnosis Plan

Once a diagnostic contract is agreed upon with the client system and the desired outcome is identified, the next step is to plan the diagnosis. According to Alderfer and Brown, 1976, diagnosis is also a shared process and is about establishing a common understanding of the client organization and to decide on the basis of this common understanding, the nature and direction of change that is to be implemented in a planned manner. It is important to note here that any organizational diagnosis wor ... Continue reading & Edit »

Diagnostic Data Collection

The process of gathering diagnostic information requires practitioners to wear many hats concurrently; they need to operate from a researcher’s mind, they are required to step into the expert role, they must be in a mentor and coach role, they must be in a confidante’s role, they essentially take up an analyst’s role. They also take up the role of the ‘container’ of organization’s anxieties and emotions, which are also valuable data. During the diagnostic design and planning, the ... Continue reading & Edit »

Analyzing and interpreting Diagnostic Data

Analysis of the qualitative data begins even as the data is being collected. The practitioners begin to make sense of the data as it gets collected. With certain approaches like the grounded theory approach and the action research methodology it done rather rigorously. While the data is being recorded the practitioners usually process the information and make notes immediately upon collecting the data. Typically, an inquiry process is carried, where the practitioners attempt to answer the evo ... Continue reading & Edit »

Feedback Of Diagnostic Data To Client System

Feeding back the data to the client system is crucial step in getting the client system to take ownership of the data and also in getting the client system motivated to bring about the required change. The process of feedback is as important as what data is being presented in the feedback. Most OD professionals emphasize that feedback of diagnostic data is best when it is a collaborative and dialogic process. The importance of feedback in the process of change was emphasized by the Rensis Lik ... Continue reading & Edit »

Challenges In Diagnosis

CHALLENGES IN DIAGNOSIS Since diagnosis is the process of understanding how the client system organization is functioning currently and this understanding helps in determining the interventions to achieve the desired change outcomes, it is important that: Diagnosis has to be a collaborative process – Any unilateral approach to diagnosis is never recommended. It is prudent that the OD consultant alongwith the key stake holders of the client system jointly approach the organizational diag ... Continue reading & Edit »

Diagnosis Is An Intervention In Itself

The process of diagnosis, by itself, acts as an intervention. It does so, in two ways; (a) presence of the practitioner within the client system and (b) the diagnostic activities. The presence effect: As soon as the practitioner begins interacting with the organization members, processes are triggered in the client system subtly. The organization members experience getting affected, even by mere presence of the practitioner, before the actual diagnostic process begins. The presence of t ... Continue reading & Edit »
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